Shipping, Returns & Warranty

Order Processing

Most orders are processed within 1–4 business days after payment confirmation. Weekends and public holidays are not considered business days.

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You will receive an order confirmation by email after completing your purchase. Please review your products, quantity, contact information, and shipping address carefully.

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To request a change or cancellation, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment or shipment.

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If a product becomes unavailable or a significant processing delay occurs, we will contact you with the available options, which may include accepting a revised timeframe or canceling the affected item for a refund.

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For US online orders, sellers must have a reasonable basis for advertised shipping times. If the stated shipping time cannot be met, the buyer must generally be given the option to accept the delay or cancel the unshipped order for a refund.

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Shipping & Delivery

TORYVEX ships to the destinations available during checkout. Shipping availability may vary depending on the product, fulfillment location, carrier, and local restrictions.

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Estimated delivery times after processing are:

United States: 3–12 business days
Europe: 8–20 business days
Other eligible locations: 10–25 business days

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Delivery dates are estimates and may be affected by carrier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

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Products may be sent from different fulfillment centers. As a result, one order may arrive in multiple packages without additional shipping charges.

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International purchases may be subject to VAT, customs duties, import taxes, or local handling fees. Charges collected by TORYVEX will be displayed during checkout. Other applicable charges may be collected by the carrier or local authorities.

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Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error.

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Track Your Order

Once your order ships, you will receive an email containing the available tracking information.

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Tracking may take 24–72 hours to become active after the shipping confirmation is issued.

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International tracking may remain unchanged while a package travels between facilities, passes through customs, or transfers to a local carrier.

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Contact us if tracking shows no meaningful update for more than 10 business days.

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If a package is marked as delivered but cannot be located, check your mailbox, entrance, reception area, household members, and neighbors. You should also contact the carrier before requesting an investigation from TORYVEX.

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Tracking assistance

Email: contact@toryvex.com
Subject: Tracking Assistance — Order #[ORDER NUMBER]

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Returns & Refunds

Eligible return requests may be submitted within 30 calendar days after delivery.

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Contact TORYVEX before returning any product. Because we use different fulfillment locations, the return address may not be the same as the address shown on the original package.

Returned products should generally be in their original condition and include the packaging, manuals, accessories, cables, and components received with the order.

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For change-of-mind returns, the customer is generally responsible for return shipping unless TORYVEX agrees otherwise or applicable law requires a different arrangement.

If an item arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days whenever possible. Include your order number and clear photos or videos of the product, packaging, and shipping label.

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Approved refunds are normally issued to the original payment method within 5–10 business days after the returned product is received and inspected. Your bank or payment provider may require additional processing time.

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European customers

Customers protected by European Union consumer law generally have a 14-day right of withdrawal for eligible online purchases. Statutory exceptions may apply, and mandatory consumer rights always take precedence over this voluntary policy.

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EU rules generally provide a 14-day withdrawal period for eligible online purchases. Customers may normally be responsible for direct return costs when properly informed before purchase, while mandatory refund requirements remain applicable.

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Requesting a return

Email: contact@toryvex.com
Subject: Return Request — Order #[ORDER NUMBER]

Include your name, order number, product, reason for the request, and photos or videos when applicable.

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Warranty

Product warranty coverage may vary according to the product, manufacturer, customer location, and applicable consumer law.

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Any specific commercial or manufacturer warranty will be displayed on the product page or included with the product.

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Eligible warranty assistance may cover manufacturing defects, products that arrive non-functional, or products that do not materially match their description.

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Warranty coverage generally does not apply to normal wear, accidental damage, misuse, improper installation, unauthorized repairs, modifications, or failure to follow product instructions.

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Depending on the circumstances, available solutions may include troubleshooting, replacement parts, repair, replacement, price reduction, or refund.

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A commercial warranty does not replace or reduce mandatory consumer rights.

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European customers

Goods sold to consumers in the European Union are covered by the applicable legal guarantee for faulty or non-conforming products.

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EU consumer rules provide a minimum two-year legal guarantee for qualifying goods that are faulty or do not work as advertised. National laws may provide additional protection.

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Requesting warranty assistance

Email: contact@toryvex.com
Subject: Warranty Request — Order #[ORDER NUMBER]

Include your order number, product name, description of the issue, and clear photos or videos.

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Customer Care

Questions about processing, shipping, tracking, returns, refunds, or warranty assistance may be sent to:

contact@toryvex.com

We usually respond within 1–3 business days.